Shipping Policies
Shipping Location
CPAPC Restaurant Design & Supply, Inc. (CPAPC) will ship from our main warehouse in Arlington, TX located in the Dallas/Fort Worth metroplex. Shipping charges will be calculated using this warehouse as the shipping source.
Shipping Destinations
CPAPC ships to any address in the continental 48 states in the United States. Street addresses are required because shipments cannot be made to P.O. Boxes. You may only indicated one shipping address. If you require merchandise to be shipped to multiple addresses, please make separate orders.
Shipping Methods and Charges
Over-sized, over-weight and special handling items cannot be shipped by DHL and must be delivered by a common carrier. If an item purchased is oversized/weight or requires special handling, we will send you an email with the correct shipping charges. Your credit card will not be charged until you approve the shipping charge for such items. For all other items, shipping charges will be calculated upon checkout. Once CPAPC has arranged for delivery of your product/s, an email with your tracking number/s will be sent to you.
Common carriers are not required to assist you in unloading your merchandise. You must provide adequate personnel and equipment to unload products delivered by common carrier (forklift, pallet jack, manpower). If you are unable to receive your merchandise due to lack of proper personnel and equipment, you will be charged for round trip delivery charges.
If you need to cancel an order please contact us by phone immediately. You will pay for shipping costs for round trip shipping for orders that have been shipped before cancellation, orders that are refused at time of delivery, orders that are returned for incorrect shipping information and orders which could not be delivered due to inadequate personnel or equipment to unload for common carriers.
Drop Shipments
Some large items such as restaurant equipment will be drop shipped from our manufactures. If this is necessary, your drop shipped items will arrive separately from other items in your order. We will give you an approximate delivery time for all items
Delivery Time
Due to our extensive inventory, we are able to ship most orders within 1-2 business days after receiving a confirmation and payment for an order. Special items will be delivered at the earliest possible date. Upon receiving an order, CPAPC will contact you with an approximate delivery time for your order. Special orders, drop shipped items, and out of stock items may have different delivery times. CPAPC does not guarantee delivery times of your order. Please allow adequate delivery and processing time to ensure your order arrives on time
If you need faster delivery or your merchandise by a certain date, please indicate in the message box when selecting a shipping method. We will make every effort to accommodate your needs and let you know in your confirmation if your request may be met.
Merchandise Damaged in Shipping
We will make every attempt to package and protect your merchandise for delivery. Occasionally, your order may be lost or damaged during delivery. To insure that lost or damaged items are replaced, please do the following:
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Inspect the entire shipment for damaged or missing items prior to accepting the shipment.
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Make a note of any damaged or missing items on the delivery ticket or bill of lading before the delivery person leaves.
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Verify the number of packages matches the number of packages on the packing slip provided by CPAPC.
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Unpack your merchandise immediately to inspect for hidden damages.
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If items are damaged, retain the shipping container and packaging and immediately request inspection from the carrier.
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Hidden or concealed damages must be reported and inspection requested within 5 days of delivery.
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If items are missing, make a note on the ticket or bill of lading.
Immediately Contact CPAPC Restaurant Supply & Design, Inc. at 1-800-533-1938 and let us know the situation. Please have your order number, shipping information and tracking number (if applicable) to help expedite the process. Do not return any item to CPAPC without prior authorization. Unauthorized returns will not be processed.
CPAPC is not responsible for damaged or missing items that are not documented at the time of delivery.
CPAPC will pay for return shipping cost to our warehouse for items that were sent in error, defective, or damaged during shipping (under the criteria stated above).
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Return Policies
Any regularly stocked item may be returned, in its original package and within 30 days of placing your order for a full refund or exchange. Special orders may not be returned under any circumstances. No merchandise that has been used, custom manufactured or made to order may be returned.
The customer is responsible for the round trip cost of shipping of the original item and the cost of shipping for the exchanged item, unless CPAPC shipped the order in error. Round trip shipping costs will be the responsibility of the customer if incorrect shipping information is given or inadequate manpower or equipment for common carrier deliveries.
Items cannot be returned without prior authorization. Items returned without authorization will not be processed. Return authorization can be requested by calling customer service at 1-800-533-1938.
Returning items to CPAPC Stores
Items purchased on CPAPC.com may be returned at any of our locations. Items may be returned or exchanged with original package, packing material, accessories, and shipping receipt within 30 days from the date of purchase. Please bring a picture ID. Shipping charges will not be refunded.
Special orders may be returned within 30 days of receiving your order, but are subject to a 20% restocking charge or the manufacturer's restocking charge, whichever is greater. No merchandise that has been used, custom manufactured or made to order may be returned.
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Privacy Policy
The following privacy policy describes the information and privacy practices for CPAPC.com. By visiting our website, you agree to the information practices stated in this policy. This policy does not apply to other websites that may be accessible through the CPAPC web site.
What information does CPAPC collect and how is this information used?
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Does CPAPC web site use cookies, other technologies or third parties to indirectly collect information?
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Does CPAPC share the information provided?
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How can I update or change my information?
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How does CPAPC secure my personal information?
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Whom can I contact if I have questions or concerns?
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Will this privacy policy change?
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What information does CPAPC collect and how is this information used?
What information we collect?
We collect personal information such as your contact information (name, e-mail address, business name) and billing/shipping information (credit card number, shipping address). When submitting personal information on an on-line form, we will identify which fields are required in order to fill your request.
How is the information used?
We will use the information in order to 1) fulfill requests for products, services or information 2) send marketing communications 3) provide customer services, 4) offer new products and services, 5) other business purposes.
We will not send information to third party advertisers or businesses of any kind.
Does CPAPC web site use cookies, other technologies, or third parties to indirectly collect information?
Cookies and other technologies-A cookie is a small text file that a web server sends to your web browser and may then be stored on your hard drive. The main purpose of the cookie is to identify customers and make our web site more user-friendly. When you fill out a form on our website the information is packaged into a cookie and set to your web browser which stores it for later use. When you revisit our website, your browser will send the cookie to our web server. This will allow you to visit our web site without reentering information.
No personally identifiable information is stored in these cookies. We will not use other technologies to track pages visitors use.
We will only use third party service providers to process orders.
Does CPAPC share the information provided?
CPAPC may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as, fulfilling our customer's orders, delivering orders, or processing credit card payments.
How can I update or change my information?
CPAPC wants your information to be accurate and complete. We provide several different methods for you to update or change the information you give us:
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If you have created an account on CPAPC.com you can update your information after logging into your account.
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Send a email request to customercare@cpapc.com
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Send a request by mail to:
CPAPC Restaurant Design & Supply, Inc.
Attn: Customer Care
3447 Dalworth St.
Arlington, TX 76011
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Call 1-800-533-1938
How does CPAPC secure my personal information?
We use secure server software by GeoTrust for secure e-commerce transactions. This technology assures that credit card account numbers and other confidential information cannot be viewed, intercepted or altered by using real 128-bit Secure Socket Layer (SSL) encryption. SSL is a protocol developed for transmitting private documents such as your credit card information over the internet. Click on the GeoTrust logo below to view our secure site certificate.
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